Multi-channel customer support (chat, call, email)
Extensive supplier, destination, and system knowledge
Analyze customer needs and urgency
Navan (TripActions) is seeking a Business Travel Consultant in Berlin to support travelers' needs by providing exceptional customer service and effective communication. The ideal candidate will have extensive experience in business travel management and proficiency in GDS systems, with a focus on delivering a high-quality customer experience
Job Summary
Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience.
This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!
Matching Summary
Match Score: 85
Navan (TripActions) is seeking a Business Travel Consultant in Berlin to support travelers' needs by providing exceptional customer service and effective communication. The ideal candidate will have extensive experience in business travel management and proficiency in GDS systems, with a focus on delivering a high-quality customer experience.
Skills & Requirements
Must-have
Multi-channel customer support (chat, call, email)
Extensive supplier, destination, and system knowledge
Analyze customer needs and urgency
Provide accurate booking information
Support Navan platform self-service
Respond within SLA expectations
Adhere to travel and expense policies
Provide feedback to stakeholders
Participate in team meetings
Build travel industry knowledge
Meet individual performance metrics
Nice-to-have
Additional language skills outside of English
Key Requirements
5+ years managing bookings in core Business Travel
3+ years advanced Sabre or Amadeus GDS experience
Experience with local market supplier content and booking practices
In-depth knowledge of complex itineraries and fare construction