Serve as the primary contact for Warranty-related incidents, service requests, and problem resolution, coordinating with various SAP and non-SAP teams
Job Summary
Serve as the primary contact for Warranty-related incidents, service requests, and problem resolution, coordinating with various SAP and non-SAP teams.
Define and manage scoping, requirements definition, and prioritization activities for initiatives, working closely with business stakeholders to design solutions.
Provide ongoing support for SAP systems, troubleshooting issues, implementing solutions, and taking an active role in system changes, enhancements, and projects.
Matching Summary
Serve as the primary contact for Warranty-related incidents, service requests, and problem resolution, coordinating with various SAP and non-SAP teams.
Skills & Requirements
Must-have
SAP Warranty Management expertise
SAP S/4HANA Warranty Management
SAP MM, SD, FICO integration
Warranty business processes
System configuration and documentation
Cross-functional team collaboration
Nice-to-have
Proactive issue resolution
Passion for quality
Positive and motivated self-starter
Adaptability to manage project and support
Continuous learning and knowledge sharing
Key Requirements
Bachelor's degree in Computer Science, Information System, or equivalent experience
Minimum 5 years of hands-on SAP implementation, configuration, and support
Proven experience configuring SAP Warranty module
Experience with SAP S/4HANA Warranty Management highly desirable
Strong understanding of Warranty Management System processes
Knowledge of system and software quality assurance best practices