Early Life Specialist

GLOBAL PAYMENT HOLDING COMPANY

Dublin, Ireland
Hybrid
Contacting newly boarded customers
Monitoring customer progress
Identifying early stage issues
Responsible for contacting newly boarded customers via phone and email as part of the welcome process

Job Summary

  • Responsible for contacting newly boarded customers via phone and email as part of the welcome process.
  • Identifies common early stage issues and liaises with relevant departments to implement solutions.
  • Benefits include 25 days annual leave, private health insurance, pension scheme, and stock purchase options.

Matching Summary

Responsible for contacting newly boarded customers via phone and email as part of the welcome process.

Skills & Requirements

Must-have

  • Contacting newly boarded customers
  • Monitoring customer progress
  • Identifying early stage issues
  • Managing customer relationships
  • Maintaining customer records in CRM
  • Developing product/service knowledge

Nice-to-have

  • Excellent phone manner
  • Virtual terminals experience
  • eCommerce platforms experience
  • Point of sale systems experience
  • Proficient in Microsoft Excel
  • Google Sheets experience

Key Requirements

  • Previous customer facing experience
  • Previous account management experience
  • Experience in ecommerce, payments or fintech

Work Rights

Not specified

Tailored Resume

Cover Letter