Annual salary - $40,948.00 - $45,423.79; not speci...
On-site
Professional telephone etiquette
Work with difficult customers
Multi-task
Assist customers with unemployment-insurance (UI) program needs in an inbound call center environment in a timely fashion
Job Summary
Assist customers with unemployment-insurance (UI) program needs in an inbound call center environment in a timely fashion.
Perform various clerical duties and/or support activities working in conjunction with other agency staff and departments towards the Employer Services / UI Services / Re-Employment Services processes.
The State of Oklahoma offers a comprehensive Benefits Packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.
Matching Summary
Assist customers with unemployment-insurance (UI) program needs in an inbound call center environment in a timely fashion.
Salary
Annual Salary - $40,948.00 - $45,423.79; Not specified; Not specified
Skills & Requirements
Must-have
professional telephone etiquette
work with difficult customers
multi-task
maintain effective working relationships
handle confidential work
follow oral and written instructions
Nice-to-have
excellent verbal and written communication skills
work alone
work with others as a contributing team member
Key Requirements
5 years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work
30 semester hours from an accredited college or university for 3 years of the required work experience
High School Diploma or GED
Proficiently using Microsoft Office Suite and Internet