Gusto is seeking a Head of Client Experience for its subsidiary Symmetry, located in Scottsdale, AZ. The role focuses on transforming client experiences through AI and human interactions, leading a team dedicated to client support and enablement
Job Summary
Design and execute a vision for how best to serve and delight clients in an AI-native world.
Lead approximately 10 people across Software Support, Enablement, and Client Success, driving high performance standards.
Serve as a member of senior leadership, guiding overall business strategy and acting as a technical bridge between CX, Product, and Engineering.
Matching Summary
Match Score: 85
Gusto is seeking a Head of Client Experience for its subsidiary Symmetry, located in Scottsdale, AZ. The role focuses on transforming client experiences through AI and human interactions, leading a team dedicated to client support and enablement.
Salary
$181,000/yr- $211,000/yr
Skills & Requirements
Must-have
AI-native client experience
Technical builder mindset
Lead client experience transformation
Hands-on AI development tools experience
API/SDK architecture understanding
Nice-to-have
Scaling growth-stage company
Payroll, HR tech, tax domain experience
Key Requirements
10-15+ years in client experience or related B2B SaaS function
4+ years leading teams including managing managers
Demonstrated history of building and shipping AI-powered tools