Associate Director, Crm Field Enablement And Change Management

J&J FAMILY OF COMPANIES

Titusville, New Jersey, United States of America
Base: $137,000 to $237,750 usd; bonus/equity: not ...
Hybrid (3 days in-office, 2 days remote)
Crm solution integration
Field user experience optimization
Cross-functional collaboration with jjt
Johnson & Johnson is seeking an Associate Director of CRM Field Enablement and Change Management in Titusville, NJ. The role involves optimizing the integration of CRM solutions and enhancing user experiences within the field, requiring significant experience in the pharmaceutical industry and change management

Job Summary

  • The Associate Director, CRM Field Enablement and Change Management will play a key role to optimize the integration of our next generation CRM solution across various other field enablement platforms.
  • This position will focus on the holistic experience of the field user, seeking to simplify and to maximize efficiency.
  • Partnership and key influencer with CRM Training team and SL&D to support end-user Change Management for identified solutions.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking an Associate Director of CRM Field Enablement and Change Management in Titusville, NJ. The role involves optimizing the integration of CRM solutions and enhancing user experiences within the field, requiring significant experience in the pharmaceutical industry and change management.

Salary

Base: $137,000 to $237,750 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, disability, retirement plan, savings plan, long-term incentive program, vacation, sick time, holiday pay, work/personal/family time, parental leave, condolence leave, caregiver leave, volunteer leave, military spouse time-off

Skills & Requirements

Must-have

  • CRM solution integration
  • Field user experience optimization
  • Cross-functional collaboration with JJT
  • Product roadmap development for CRM
  • Change management strategy for CRM
  • Define success metrics for capabilities
  • AI-driven automation opportunities

Nice-to-have

  • Holistic field user experience
  • Simplify and maximize efficiency
  • Establish support and governance
  • AI use cases and modeling requirements
  • Monitor user adoption and training

Key Requirements

  • BS Degree required
  • At least 8 years of workforce experience
  • 5 years of pharmaceutical industry experience
  • Experience with CRM systems and solutions
  • Deep knowledge of industry CRM solutions
  • Experience gathering requirements from user communities
  • Expertise in designing and delivering training and change management
  • Demonstrated ability to influence in a large and matrixed organization
  • Experience in managing a backlog/release plan

Work Rights

Not specified

Tailored Resume

Cover Letter