Systems Analyst - Incident Management

Associated Bank

Wisconsin, United States
Base: $63,420.00 - $108,720.00 py; bonus/equity: n...
Not specified (assumed hybrid based on location preference)
3+ years it operations experience
2+ years banking or financial services
Major incident management (sev1/sev2)
Associated Bank is seeking a Systems Analyst specializing in Incident Management to enhance critical banking applications by resolving issues, improving system performance, and ensuring stability. The role requires strong communication and coordination skills to manage major incidents effectively, with a preference for candidates located in Wisconsin, Illinois, or Minnesota

Job Summary

  • This role leads the end-to-end management of major incidents to ensure system stability and minimize business impact.
  • Candidates located in Wisconsin, Illinois, or Minnesota are strongly preferred for this position offering strong growth in application support.
  • The company offers competitive salaries, retirement savings including both 401(k) and Pension plans, and opportunities for professional development.

Matching Summary

Match Score: 85

Associated Bank is seeking a Systems Analyst specializing in Incident Management to enhance critical banking applications by resolving issues, improving system performance, and ensuring stability. The role requires strong communication and coordination skills to manage major incidents effectively, with a preference for candidates located in Wisconsin, Illinois, or Minnesota.

Salary

Base: $63,420.00 - $108,720.00 per year; Bonus/Equity: Not specified; Benefits: 401(k), Pension, PTO, parental leave, employee stock purchase plan

Skills & Requirements

Must-have

  • 3+ years IT operations experience
  • 2+ years banking or financial services
  • Major incident management (Sev1/Sev2)
  • ITIL incident problem change management
  • Monitoring and observability tools

Nice-to-have

  • ServiceNow ITSM tool experience
  • ITIL v4 Foundation certification
  • Process improvement methodologies
  • Operational transformation leadership
  • Bachelor's degree in IT

Key Requirements

  • Associate's degree or equivalent experience
  • 3+ years IT operations or technical support
  • 2+ years banking or financial services experience
  • Proven major incident management in production
  • Strong knowledge of ITIL frameworks

Work Rights

Not specified

Tailored Resume

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