Hospital Customer Service Collections Representative

UCLA Health

Los Angeles, CA, USA
Base: $27.65 - $39.27 hourly; bonus/equity: not sp...
On-site
3 years customer service experience
Hospital or healthcare setting background
Hipaa compliance adherence
This role serves as the primary point of contact for patients to resolve billing inquiries and financial concerns at UCLA Health

Job Summary

  • This role serves as the primary point of contact for patients to resolve billing inquiries and financial concerns at UCLA Health.
  • The representative will manage high-volume inbound and outbound calls while documenting interactions accurately in Epic and CRM systems.
  • Employees are expected to meet productivity expectations of at least 60 accounts per day while adhering to strict departmental guidelines.

Matching Summary

This role serves as the primary point of contact for patients to resolve billing inquiries and financial concerns at UCLA Health.

Salary

Base: $27.65 - $39.27 hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 3 years customer service experience
  • hospital or healthcare setting background
  • HIPAA compliance adherence

Nice-to-have

  • Epic electronic health record familiarity
  • strong organizational skills
  • ability to manage multiple accounts

Key Requirements

  • Minimum 3 years of customer service experience
  • Experience in hospital or healthcare setting required
  • Ability to maintain patient confidentiality

Work Rights

Not specified

Tailored Resume

Cover Letter