Account Service Representative ( Minneapolis)

U.S. Bank

Minneapolis, MN, US
Hybrid
Customer service experience
Operational problem resolution
Client relationship management
The Account Service Representative works in a highly client‑facing role with customer interactions conducted primarily via telephone or from a secure messaging portal or written communication

Job Summary

  • The Account Service Representative works in a highly client‑facing role with customer interactions conducted primarily via telephone or from a secure messaging portal or written communication.
  • The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.
  • Our benefits include healthcare, life insurance, disability coverage, paid vacation, retirement plans, adoption assistance, and sick leave accruals designed to support team members’ whole selves.

Matching Summary

The Account Service Representative works in a highly client‑facing role with customer interactions conducted primarily via telephone or from a secure messaging portal or written communication.

Skills & Requirements

Must-have

  • Customer service experience
  • Operational problem resolution
  • Client relationship management
  • Proficient in Microsoft Office
  • Telephone communication skills
  • Account adjustments and calculations

Nice-to-have

  • Analytical and problem-solving skills
  • Ability to work independently
  • Interpersonal communication skills
  • Multitasking and deadline management
  • Hybrid/flexible work schedule

Key Requirements

  • High school diploma or equivalent
  • Five or more years of customer service experience
  • Ability to comply with U.S. Bank policies
  • Background checks consistent with local laws

Work Rights

Not specified

Tailored Resume

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