Base: $17.71 - $24.28phly; bonus/equity: not speci...
Fully remote
Exceptional interpersonal communication skills
Ability to handle sensitive situations with empathy
Strong problem-solving skills under pressure
This position serves as a liaison between patients, families, and hospital staff to enhance the overall patient experience
Job Summary
This position serves as a liaison between patients, families, and hospital staff to enhance the overall patient experience.
The role involves greeting visitors, assisting with navigation, and resolving inquiries in a timely and empathetic manner.
Mass General Brigham offers competitive base pay, comprehensive benefits, and career advancement opportunities for team members.
Matching Summary
This position serves as a liaison between patients, families, and hospital staff to enhance the overall patient experience.
Salary
Base: $17.71 - $24.28/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses available
Skills & Requirements
Must-have
Exceptional interpersonal communication skills
Ability to handle sensitive situations with empathy
Strong problem-solving skills under pressure
Nice-to-have
Experience in healthcare or customer service settings
Proficiency with Microsoft Office Suite
Collaborative team player attitude
Key Requirements
High School Diploma or Equivalent required
0-1 year experience preferred
Associate's Degree in Healthcare Administration preferred