Support Account Lead

Pattern®

Lehi, UT, United States
**
Own and scale support function
Central point of contact
Timely issue resolution
** Pattern® is seeking a Support Account Lead to enhance their customer support function for their AI-enabled PIM/DAM SaaS platform. The ideal candidate will ensure timely issue resolution and operational excellence, working closely with various internal teams while fostering a culture of continuous improvement. **

Job Summary

  • Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI.
  • This individual will serve as the central point of contact for internal stakeholders and enterprise clients, ensuring timely issue resolution, operational excellence, and continuous process improvement.
  • We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Matching Summary

Match Score: 75

** Pattern® is seeking a Support Account Lead to enhance their customer support function for their AI-enabled PIM/DAM SaaS platform. The ideal candidate will ensure timely issue resolution and operational excellence, working closely with various internal teams while fostering a culture of continuous improvement. **

Skills & Requirements

Must-have

  • Own and scale support function
  • Central point of contact
  • Timely issue resolution
  • Operational excellence
  • Cross-functional partnership

Nice-to-have

  • Obsessed with data
  • Partner success driven
  • Action-oriented mindset
  • Hustle and a touch of nerd

Key Requirements

  • Full-time role
  • Hybrid schedule

Work Rights

Not specified

Tailored Resume

Cover Letter