Senior Service Delivery Manager

JCI

Singapore, Singapore
Onsite
People management
Billing forecast management
Technician scheduling and dispatching
As Senior Service Delivery Manager, you will oversee day-to-day operations, manage customer requests, and ensure KPIs and service levels are met through effective scheduling and resource management

Job Summary

  • As Senior Service Delivery Manager, you will oversee day-to-day operations, manage customer requests, and ensure KPIs and service levels are met through effective scheduling and resource management.
  • The role includes coordinating with engineers and technicians, managing escalations, and preparing financial forecasts to support profitability and contract renewals.
  • JCI offers a competitive salary, paid vacation and holidays, comprehensive benefits, on-the-job training opportunities, and a collaborative team environment dedicated to safety.

Matching Summary

As Senior Service Delivery Manager, you will oversee day-to-day operations, manage customer requests, and ensure KPIs and service levels are met through effective scheduling and resource management.

Skills & Requirements

Must-have

  • people management
  • billing forecast management
  • technician scheduling and dispatching
  • customer service request coordination
  • parts management
  • financial forecasting and resource planning
  • service level agreement fulfillment

Nice-to-have

  • ability to influence and guide teams
  • excellent time management skills
  • strong decision making and prioritization
  • good team spirit
  • effective MS Office skills
  • working under pressure
  • continuous improvement focus

Key Requirements

  • degree preferred
  • industry experience managing service operations
  • experience in service scheduling
  • profit and loss management skills
  • good grasp of financial concepts
  • effective command of MS Office
  • ability to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter