Service Co-ordinator

Clarke Energy

Competitive compensation; benefits: health, vision...
Not specified
Manage engineer calendar and bookings
Allocate engineering resources to pms
Ensure sla compliance for service calls
Clarke Energy is seeking a Service Coordinator responsible for managing the scheduling and allocation of Field Service Engineers/Technicians to ensure timely responses to service inquiries and customer satisfaction. The role emphasizes excellent organizational skills and effective communication to maintain service quality within specified KPIs and SLAs

Job Summary

  • The role ensures Field Service Engineers are in the right place at the right time with correct booking information to meet customer expectations.
  • Rehlko offers a competitive benefits package including health, vision, dental, and a 401(k) with company matching.
  • Team members are empowered to actively participate in a Zero Is Possible safety culture by reporting hazards and suggesting improvements.

Matching Summary

Match Score: 85

Clarke Energy is seeking a Service Coordinator responsible for managing the scheduling and allocation of Field Service Engineers/Technicians to ensure timely responses to service inquiries and customer satisfaction. The role emphasizes excellent organizational skills and effective communication to maintain service quality within specified KPIs and SLAs.

Salary

Competitive compensation; Benefits: Health, vision, dental, 401(k) with matching; Not specified

Skills & Requirements

Must-have

  • Manage engineer calendar and bookings
  • Allocate engineering resources to PMs
  • Ensure SLA compliance for service calls
  • Maintain PM backlog below 50 units
  • Coordinate third party vendor bookings
  • Process work permit and security requirements

Nice-to-have

  • Strong communication with FM companies
  • Experience with energy resilience solutions
  • Ability to resolve customer queries proactively
  • Commitment to safety culture participation

Key Requirements

  • Compliance with KPIs for Preventative Maintenance bookings
  • Management of scheduled PMs within +/- 2 weeks of due date
  • Confirmation of engineer entries within 48 hours of date

Work Rights

Not specified

Tailored Resume

Cover Letter