The role is responsible for shaping the culture of service excellence through strategic learning and development initiatives aligned with Forbes Five-Star standards
Job Summary
The role is responsible for shaping the culture of service excellence through strategic learning and development initiatives aligned with Forbes Five-Star standards.
The incumbent will partner with department leaders to assess needs and create targeted development initiatives that strengthen operational performance.
This position champions a culture of continuous learning by providing coaching and mentorship to emerging leaders within the organization.
Matching Summary
The role is responsible for shaping the culture of service excellence through strategic learning and development initiatives aligned with Forbes Five-Star standards.
Skills & Requirements
Must-have
Luxury hospitality experience
Forbes Five-Star standards knowledge
Learning management system proficiency
Training program facilitation skills
Service excellence culture building
Nice-to-have
Leadership pipeline development
Digital learning platform expertise
University partnership building
Adult learning methodology innovation
Guest feedback analysis skills
Key Requirements
Bachelor's degree in Hospitality Management or related field
Minimum 3 years of Learning & Development experience
Experience in luxury hospitality or Forbes-rated property preferred