Senior Customer Technical Support Specialist, Informatics - 2nd Shift - Remote

Danaher UK

Base: $40.00-46.00 ph; bonus/equity: eligible for ...
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Laboratory information system customization
Beckman coulter remisol advance middleware
2nd shift hours 1:30 pm-10:00 pm et
** Beckman Coulter Diagnostics is seeking a Senior Customer Technical Support Specialist for a fully remote position on the second shift. The role involves providing technical troubleshooting and consulting for clinical laboratory customers, focusing on their Informatics product line. **

Job Summary

  • This role provides technical phone troubleshooting and consulting to clinical laboratory and IT customers for the Informatics product line.
  • The position is fully remote but requires up to 20% travel during the first year training period and up to 5% thereafter.
  • Employees are eligible for a comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k).

Matching Summary

Match Score: 75

** Beckman Coulter Diagnostics is seeking a Senior Customer Technical Support Specialist for a fully remote position on the second shift. The role involves providing technical troubleshooting and consulting for clinical laboratory customers, focusing on their Informatics product line. **

Salary

Base: $40.00-46.00 per hour; Bonus/Equity: Eligible for bonus/incentive pay; Benefits: Paid time off, medical/dental/vision insurance, 401(k)

Skills & Requirements

Must-have

  • Laboratory Information System customization
  • Beckman Coulter REMISOL Advance middleware
  • 2nd shift hours 1:30 PM-10:00 PM ET
  • FDA complaint data classification
  • Remote work eligibility

Nice-to-have

  • Strong organizational skills under pressure
  • Fast-paced environment adaptability
  • Complex technical issue diagnosis
  • Customer interaction database documentation

Key Requirements

  • Bachelor's or Associate's Degree in Medical Laboratory Technology
  • 5+ years experience with LIS configuration and troubleshooting
  • Experience with Beckman Coulter REMISOL Advance middleware

Work Rights

Not specified

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