Nelnet Customer Service Representative - Lincoln, Ne - June 2026 Start Date

FACTS Management

Lincoln, NE, US
Base: $16.50ph; bonus/equity: potential + $4.57ph ...
Fully remote
Strong oral and written communication skills
Ability to work multiple platforms simultaneously
Basic math and pc skills for data tracking
The role serves as the face of Nelnet, empowering customers to manage their student loans through superior customer experience across multiple communication channels

Job Summary

  • The role serves as the face of Nelnet, empowering customers to manage their student loans through superior customer experience across multiple communication channels.
  • Employees receive thorough training over five weeks with potential to transition to remote work after meeting performance expectations around three months into the role.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401K/student loan repayment, and performance-based incentive pay.

Matching Summary

The role serves as the face of Nelnet, empowering customers to manage their student loans through superior customer experience across multiple communication channels.

Salary

Base: $16.50/hour; Bonus/Equity: Potential additional $4.57/hour based on benefit elections; Benefits: Medical, dental, vision, HSA, FSA, 401K, tuition reimbursement

Skills & Requirements

Must-have

  • Strong oral and written communication skills
  • Ability to work multiple platforms simultaneously
  • Basic math and PC skills for data tracking
  • High school degree or equivalent preferred
  • Must be a United States citizen

Nice-to-have

  • Experience in retail or customer-facing positions
  • Knowledge of financial aspects of student loans
  • Commitment to continuous process improvement
  • Ability to de-escalate calls effectively
  • Teamwork and listening comprehension abilities

Key Requirements

  • United States citizenship required
  • Resided in US for 3 of past 5 years
  • Favorable Federal clearance (5C) required
  • No delinquency in federal debt
  • High school degree or equivalent

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter