Customer Care - French Expert

bankcarriere.nl

French language proficiency required
Written communication via chat
Risk and compliance adherence
The role involves providing accurate information and resolving client queries primarily through written chat channels in French

Job Summary

  • The role involves providing accurate information and resolving client queries primarily through written chat channels in French.
  • Employees must manage end-to-end execution of client requests and complaints while strictly adhering to risk and compliance processes.
  • The position requires actively suggesting initiatives to improve customer service performance metrics and integrating company mission into daily activities.

Matching Summary

The role involves providing accurate information and resolving client queries primarily through written chat channels in French.

Skills & Requirements

Must-have

  • French language proficiency required
  • Written communication via Chat
  • Risk and compliance adherence
  • Client complaint resolution
  • Order processing capabilities

Nice-to-have

  • Proactive customer satisfaction improvement
  • Collaboration with internal experts
  • Contribution to knowledge library
  • Operational support skills

Key Requirements

  • Fluency in French language
  • Experience with risk and compliance protocols
  • Ability to handle ambiguous delivery expectations

Work Rights

Not specified

Tailored Resume

Cover Letter