Customer Service Consultant

Medilaw

Sydney, NSW, Australia
On-site
Minimum 2 years phone-based customer service experience
Strong office 365 proficiency including word and excel
Excellent attention to detail and data entry skills
The role involves proactively managing assigned customers to facilitate access to Independent Medical Exams and other services

Job Summary

  • The role involves proactively managing assigned customers to facilitate access to Independent Medical Exams and other services.
  • Candidates must be highly organized with strong database management skills to handle appointment inquiries efficiently.
  • Medilaw values diversity and is an Equal Opportunity Employer welcoming people from all backgrounds including those with disabilities.

Matching Summary

The role involves proactively managing assigned customers to facilitate access to Independent Medical Exams and other services.

Skills & Requirements

Must-have

  • Minimum 2 years phone-based customer service experience
  • Strong Office 365 proficiency including Word and Excel
  • Excellent attention to detail and data entry skills
  • Ability to multi-task effectively in a fast-paced environment
  • Proactive problem-solving attitude with strong numeracy

Nice-to-have

  • Knowledge of medical terminology and workers compensation processes
  • Experience within the life insurance industry
  • Familiarity with independent medical exam procedures
  • Previous experience in client liaison roles

Key Requirements

  • Minimum 2 years inbound/outbound phone customer service experience
  • Proficiency in Microsoft Office 365, Word, and Excel
  • Accurate data entry and typing skills required

Work Rights

Not specified

Tailored Resume

Cover Letter