The Executive Director, Customer Service Center Strategy & Ops Leader at Memorial Drive Vet Clinic is responsible for leading the US Customer Service Center organization, focusing on strategy, operations, and compliance across multiple contact centers. This role emphasizes modernization through AI and automation while ensuring high-quality customer engagement and regulatory compliance
Job Summary
This role directs a complex, multi-layered organization of approximately 80 Full Time Employees, including multi-level leaders, people managers, and frontline teams responsible for critical, highly regulated customer and patient interactions.
A defining and expanded component of this role is full ownership of the evolution of the CSC capability stack to be AI‑enabled.
The salary range for this role is $231,900.00 - $365,000.00; The successful candidate will be eligible for annual bonus and long-term incentive, if applicable; Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.
Matching Summary
Match Score: 85
The Executive Director, Customer Service Center Strategy & Ops Leader at Memorial Drive Vet Clinic is responsible for leading the US Customer Service Center organization, focusing on strategy, operations, and compliance across multiple contact centers. This role emphasizes modernization through AI and automation while ensuring high-quality customer engagement and regulatory compliance.
Salary
Base: $231,900.00 - $365,000.00; Bonus/Equity: Annual bonus and long-term incentive, if applicable; Benefits: Medical, dental, vision, 401(k), paid holidays, vacation, sick days
Skills & Requirements
Must-have
AI-enabled service modernization
Regulatory-compliant intake
Cross-functional collaboration
Pharmacovigilance and safety oversight
Multi-channel customer engagement
Nice-to-have
Executive judgment and enterprise leadership
Customer-centric service design
Talent development and organizational leadership
Key Requirements
Minimum of 10 years of progressive leadership experience