Senior Resolution Coordinator, Contact Center

Walmart

Bentonville, AR, United States of America
Base: $16.00 - $28.00 ph; bonus/equity: performanc...
Escalation management in contact center
Advanced crm and multi-system fluency
Proactive seller coaching using ai insights
This role balances complex issue resolution with coaching to promote seller success

Job Summary

  • This role balances complex issue resolution with coaching to promote seller success.
  • At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates offering tuition, books, and fees fully paid.

Matching Summary

This role balances complex issue resolution with coaching to promote seller success.

Salary

Base: $16.00 - $28.00 per hour; Bonus/Equity: performance-based bonus awards; Benefits: medical, vision, dental, 401(k), stock purchase, life insurance, PTO, disability, discounts, education benefits

Skills & Requirements

Must-have

  • escalation management in contact center
  • advanced CRM and multi-system fluency
  • proactive seller coaching using AI insights
  • document complex cases in CRM
  • availability 5 AM - 10 PM Mountain time

Nice-to-have

  • effective business-level communication
  • adaptive and comfortable with ambiguity
  • ethical and transparent decision-making
  • proactive consultative mindset
  • serve as reference for junior associates

Key Requirements

  • 1–2 years contact center or consultative support experience
  • 6 months experience addressing customer requests
  • 6 months experience with basic computer processing/data entry
  • proven escalation handling experience

Work Rights

Not specified

Tailored Resume

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