Multi-tasking within multiple computer applications
This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day
Job Summary
This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day.
Responsible for superior front line customer service while processing internal and external calls through an integrated computer telephony system.
Our operators take pride in caring for our patients, whether its processing patient inquires during the day or handling after hours calls and paging the on-call providers in the evenings.
Matching Summary
This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day.
Skills & Requirements
Must-have
multi-line phone skills
integrated computer telephony system
multi-tasking within multiple computer applications
critical thinking in fast-paced environment
gather critical information electronically
welcoming attitude to learn and adapt
Nice-to-have
superior front line customer service
caring for patients
pride in work
Key Requirements
High School graduate or GED certificate
competent computer and data entry skills
Experience in healthcare and or call center setting
available to work Monday - Friday, 3 pm to 11 pm and every other weekend