Global Customer Care (gcc) Remote Ops

Hitachi Metals

Fully remote
2+ years customer support experience
Remote support tools proficiency
Microcode upgrade deployment skills
Hitachi Vantara is seeking a Global Customer Care Remote Ops Specialist to provide remote support functions for their global customer community. The role involves enhancing customer experience through data management, remote health checks, and collaboration with customers and partners

Job Summary

  • The role involves managing remote diagnostic data, microcode upgrades, and health checks for a global customer community.
  • Candidates must possess excellent communication skills to collaborate with customers and partners while maintaining service levels.
  • Hitachi Vantara offers industry-leading benefits and flexible arrangements to support holistic health and work-life balance.

Matching Summary

Match Score: 85

Hitachi Vantara is seeking a Global Customer Care Remote Ops Specialist to provide remote support functions for their global customer community. The role involves enhancing customer experience through data management, remote health checks, and collaboration with customers and partners.

Skills & Requirements

Must-have

  • 2+ years customer support experience
  • Remote support tools proficiency
  • Microcode upgrade deployment skills
  • Remote health checking capabilities
  • Technical writing and documentation

Nice-to-have

  • IP Networking concepts knowledge
  • Cloud based solutions expertise
  • Python programming or REST API skills
  • Enterprise storage solutions familiarity
  • Fiber Channel connectivity knowledge
  • Strong problem-solving orientation

Key Requirements

  • 2+ years in similar customer support roles
  • Ability to work nights, weekends, or standby shifts
  • Experience with remote maintenance activities

Work Rights

Not specified

Tailored Resume

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