Customer Service Specialist – Aftercare

Southsidecb

Onsite
Commercial lending post settlement tasks
High-volume aftercare request processing
Customer and stakeholder enquiry management
You will be responsible for post settlement tasks relating to commercial loans including registration of security documents and managing paper security packets

Job Summary

  • You will be responsible for post settlement tasks relating to commercial loans including registration of security documents and managing paper security packets.
  • The role involves supporting internal and external stakeholders with enquiries, meeting operational objectives and deadlines while maintaining strong customer communication.
  • CommBank is committed to building a diverse and inclusive workforce and supports flexibility with at least half the time spent connecting in office.

Matching Summary

You will be responsible for post settlement tasks relating to commercial loans including registration of security documents and managing paper security packets.

Skills & Requirements

Must-have

  • commercial lending post settlement tasks
  • high-volume aftercare request processing
  • customer and stakeholder enquiry management
  • attention to detail and accuracy
  • risk management and issue investigation

Nice-to-have

  • continuous improvement mindset
  • strong work ethic with team orientation
  • experience in home lending or commercial lending
  • relationship building with stakeholders

Key Requirements

  • experience in commercial or business banking operations
  • experience in retail operations lending processes
  • ability to work in a fast-paced high-volume environment

Work Rights

Not specified

Tailored Resume

Cover Letter