Manulife is seeking a Director Compliance, Designated Complaints Officer based in Burlington, Ontario, to lead the Complaints & Regulatory Investigations team. The role requires strong leadership in managing client complaints and regulatory inquiries, ensuring compliance with industry regulations, and conducting complex investigations
Job Summary
The Designated Complaints Officer will manage the Complaints & Regulatory Investigations team to ensure Manulife Wealth Inc meets all regulatory and legislative requirements.
This role requires leading sophisticated internal investigations, handling client complaints, and acting as the primary contact for regulators such as CIRO, OSC, and FSRA.
Manulife offers a hybrid work arrangement with competitive compensation ranging from $125,100.00 to $175,100.00 CAD plus comprehensive benefits.
Matching Summary
Match Score: 85
Manulife is seeking a Director Compliance, Designated Complaints Officer based in Burlington, Ontario, to lead the Complaints & Regulatory Investigations team. The role requires strong leadership in managing client complaints and regulatory inquiries, ensuring compliance with industry regulations, and conducting complex investigations.
Salary
Base: $125,100.00 - $175,100.00 CAD; Bonus/Equity: Incentive programs tied to performance; Benefits: Health, dental, pension, paid time off
Skills & Requirements
Must-have
CIRO dealer experience required
Lead staff of two in investigations
Knowledge of Ontario Securities Act
Experience with regulatory inquiries
Conduct complex confidential investigations
Nice-to-have
Growth mindset for new opportunities
Bilingual English and French skills
Insurance compliance experience preferred
Branch Managers Course certification
Experience with leverage loan complaints
Key Requirements
Minimum five years industry experience
Three years direct complaint investigation experience