This position ensures immense career growth potential and the opportunity to implement effective strategies that align with our overall business goals to cultivate growth and customer dedication
Job Summary
This position ensures immense career growth potential and the opportunity to implement effective strategies that align with our overall business goals to cultivate growth and customer dedication.
Lead a team of customer service representatives in complex administration tasks, order management, quotations, master data, and invoicing, ensuring the success of daily team operations.
Identify and implement improvement opportunities in systems, processes, and tools, and coordinate the management of customer-related data within ERP systems.
Matching Summary
This position ensures immense career growth potential and the opportunity to implement effective strategies that align with our overall business goals to cultivate growth and customer dedication.
Skills & Requirements
Must-have
people management and development
customer service leadership experience
ERP systems experience
complex administration tasks
order management
invoicing
cross-functional communication
Nice-to-have
efficiency and productivity projects
customer dedication strategies
high customer happiness scores
team seniority through coaching
reduce attrition rates
task-focused with enthusiasm
Key Requirements
Minimum 3+ years customer service leadership experience