Support Specialist

Harris Computer

Base: $22 to $25 usd ph; bonus/equity: employee st...
Fully remote
1+ year customer service experience
Technical environment experience
Proven problem-solving abilities
The Support Specialist serves as a crucial point of contact for customers, providing expert application support and ensuring satisfaction

Job Summary

  • The Support Specialist serves as a crucial point of contact for customers, providing expert application support and ensuring satisfaction.
  • Employees enjoy comprehensive benefits including medical, dental, vision, employee stock ownership, and RRSP/401k matching starting from day one.
  • The role involves collaborating with internal teams to resolve complex issues while maintaining accurate records in the company's CRM system.

Matching Summary

The Support Specialist serves as a crucial point of contact for customers, providing expert application support and ensuring satisfaction.

Salary

Base: $22 to $25 USD per hour; Bonus/Equity: Employee stock ownership included; Benefits: Comprehensive medical, dental, vision, 3 weeks vacation, 5 personal days

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • Technical environment experience
  • Proven problem-solving abilities
  • Exceptional verbal and written skills
  • Experience in technical documentation

Nice-to-have

  • Ability to multi-task effectively
  • Strong relationship building skills
  • Contribution to team training sessions

Key Requirements

  • 1+ years of customer service experience
  • Experience in technical documentation
  • Proven problem-solving abilities

Work Rights

Not specified

Tailored Resume

Cover Letter