Customer Service Advisor

Capita

Glasgow, United Kingdom
Base: £25,646.40 py; bonus/equity: not specified; ...
Hybrid
Inbound telephone customer support
Life and pensions administration
Maintain accurate customer records
You will be responsible for assisting customers with queries and general administration of their life and pensions account, with most contact being inbound telephone-based

Job Summary

  • You will be responsible for assisting customers with queries and general administration of their life and pensions account, with most contact being inbound telephone-based.
  • We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.
  • In this role, you will be given fantastic training and development for your career in financial services.

Matching Summary

You will be responsible for assisting customers with queries and general administration of their life and pensions account, with most contact being inbound telephone-based.

Salary

Base: £25,646.40 per annum; Bonus/Equity: Not specified; Benefits: Company matched pension, life assurance, cycle2work scheme, 15 weeks paid parental leave, 23-27 days holiday, voluntary benefits

Skills & Requirements

Must-have

  • Inbound telephone customer support
  • Life and pensions administration
  • Maintain accurate customer records
  • Achieve productivity targets
  • Work under pressure

Nice-to-have

  • Genuine passion for helping people
  • Professional and friendly manner
  • Excellent listening skills
  • Attention to detail
  • Inclusive and diverse workforce

Key Requirements

  • Previous customer service experience
  • GCSE English and Maths grade C or equivalent
  • Hybrid working arrangement after training

Work Rights

Not specified

Tailored Resume

Cover Letter