Bilingual Contact Center Representative, Canadian Banking, Easyline

TD

Montreal, Quebec, Canada
Base: 45,700 - 61,000 cad; bonus/equity: not speci...
Fully remote
Bilingual french and english communication
Customer service in financial industry
Multitasking with computer systems
As the voice of TD, you’ll deliver legendary customer service by understanding and assisting customers with their banking needs while recommending TD products and services

Job Summary

  • As the voice of TD, you’ll deliver legendary customer service by understanding and assisting customers with their banking needs while recommending TD products and services.
  • TD offers comprehensive colleague development through regular career conversations, training programs, mentoring, and a competitive benefits plan to support growth both at work and at home.
  • TD is committed to fostering an inclusive and caring culture that prioritizes colleague well-being across physical, financial, social, and mental/emotional pillars.

Matching Summary

As the voice of TD, you’ll deliver legendary customer service by understanding and assisting customers with their banking needs while recommending TD products and services.

Salary

Base: 45,700 - 61,000 CAD; Bonus/Equity: Not specified; Benefits: Health, dental, vision, mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts

Skills & Requirements

Must-have

  • Bilingual French and English communication
  • Customer service in financial industry
  • Multitasking with computer systems
  • Digital literacy with multiple devices
  • Compliance with regulatory guidelines
  • Performance metrics achievement

Nice-to-have

  • Positive attitude and resiliency
  • Team collaboration and independence
  • Ongoing training and development
  • Empathy in customer interactions
  • Career growth opportunities
  • Inclusive and supportive culture

Key Requirements

  • High School Diploma or equivalent
  • Bilingual proficiency in French and English
  • Experience in financial or service industries preferred
  • Ability to manage sensitive customer information
  • Proficiency in a language other than French (Quebec only)

Work Rights

Not specified

Tailored Resume

Cover Letter