Lincoln Taxpayer Assistance Representative

Revenue - Agency 16

Lincoln, NE, US
Base: $19.046; bonus/equity: not specified; benefi...
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Customer service
Verbal and written communication
Active listening
** The Nebraska Department of Revenue is seeking a Taxpayer Assistance Representative in Lincoln, NE, offering a supportive work environment focused on customer service and work-life balance. The position requires an Associate’s Degree or relevant experience and offers a range of benefits, including flexible scheduling and professional development opportunities. **

Job Summary

  • The Department of Revenue's mission is to serve the public by administering state revenue laws with integrity, efficiency, and consistency.
  • This role involves managing a caseload of delinquent tax accounts and assisting taxpayers in correcting these issues.
  • DOR offers a comprehensive benefits package including paid holidays, retirement contributions, sick and vacation days, health insurance, and opportunities for advancement.

Matching Summary

Match Score: 75

** The Nebraska Department of Revenue is seeking a Taxpayer Assistance Representative in Lincoln, NE, offering a supportive work environment focused on customer service and work-life balance. The position requires an Associate’s Degree or relevant experience and offers a range of benefits, including flexible scheduling and professional development opportunities. **

Salary

Base: $19.046; Bonus/Equity: Not specified; Benefits: Comprehensive package

Skills & Requirements

Must-have

  • Customer service
  • Verbal and written communication
  • Active listening
  • Critical thinking
  • Computer use and databases

Nice-to-have

  • Spanish fluency
  • Emotional intelligence
  • Work/life balance
  • Flexible schedule

Key Requirements

  • Associate's Degree in business
  • Two years of tax return preparation experience
  • Two years of business ownership and operation experience
  • Two years of account research and analysis experience
  • Two years of policy interpretation and application experience

Work Rights

Not specified

Tailored Resume

Cover Letter