It Service Desk Associate Ii

Conduent Business Services

Cebu City, Philippines
On-site
Incident logging and tracking
Service request categorization
Customer service resolution
Conduent Business Services is seeking an IT Service Desk Associate II to provide technical support and customer service for operational incidents and service requests. The role involves logging and managing requests, following established procedures, and contributing to a team-oriented environment in Cebu City, Philippines

Job Summary

  • The role involves performing mission-critical IT support tasks for Fortune 100 companies and government entities.
  • Associates are responsible for logging, categorizing, and resolving incidents while maintaining high-quality customer service standards.
  • The position requires working within established procedures with a moderate degree of supervision to ensure end-user requests are met.

Matching Summary

Match Score: 75

Conduent Business Services is seeking an IT Service Desk Associate II to provide technical support and customer service for operational incidents and service requests. The role involves logging and managing requests, following established procedures, and contributing to a team-oriented environment in Cebu City, Philippines.

Skills & Requirements

Must-have

  • Incident logging and tracking
  • Service request categorization
  • Customer service resolution
  • CI determination for incidents
  • Standardized procedure adherence

Nice-to-have

  • Effective information exchange
  • Team integration understanding
  • Quality service delivery example

Key Requirements

  • Vocational training or equivalent experience
  • Relevant certifications or licensures
  • Moderate level of supervision capability

Work Rights

Not specified

Tailored Resume

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