Customer Service Advisor (hotline) - 12 Months Contract

AIA

Handle customer enquiries and complaints
Document call activities in system
Iiqe paper 1&3 certification holder
The role involves handling customer enquiries and complaints across Life insurance, Group Medical, and Pension operation processes

Job Summary

  • The role involves handling customer enquiries and complaints across Life insurance, Group Medical, and Pension operation processes.
  • Candidates must be IIQE Paper 1&3 holders with a good command of spoken and written English and Chinese.
  • Employees are expected to achieve individual performance targets while working closely with business partners to resolve complex issues.

Matching Summary

The role involves handling customer enquiries and complaints across Life insurance, Group Medical, and Pension operation processes.

Skills & Requirements

Must-have

  • Handle customer enquiries and complaints
  • Document call activities in system
  • IIQE Paper 1&3 certification holder

Nice-to-have

  • Proactive independent analytical mindset
  • Basic insurance knowledge advantage
  • Passion for customer centricity

Key Requirements

  • Higher Diploma or University Degree
  • IIQE Paper 1&3 essential
  • Good PC skills required

Work Rights

Not specified

Tailored Resume

Cover Letter