The role provides first-level technical support to users across global office locations while assisting the IT Lead with infrastructure projects
Job Summary
The role provides first-level technical support to users across global office locations while assisting the IT Lead with infrastructure projects.
Responsibilities include diagnosing hardware and network issues, managing IT asset inventory, and ensuring secure user transitions during onboarding and offboarding.
The position requires routine maintenance tasks such as software patching and backup verification to maintain system stability and security.
Matching Summary
Match Score: 85
The role provides first-level technical support to users across global office locations while assisting the IT Lead with infrastructure projects.
Skills & Requirements
Must-have
First-level IT support delivery
Hardware and software troubleshooting
Office 365 cloud tools proficiency
IT ticketing system usage
User account setup and offboarding
Nice-to-have
Strong interpersonal communication skills
Customer-service oriented environment
Time management for multiple requests
Knowledge base documentation skills
Key Requirements
Minimum 3 years of IT support experience
Diploma in Information Technology or Computer Science