Client Onboarding Sr. Analyst

Publix Serving (Civica)

Warsaw, Poland
Base: 165 020,00 zł - 280 980,00 zł; bonus/equity:...
On-site
Client interaction and documentation issuance
Timely and accurate account maintenance
Superior customer service and issue resolution
The Client Onboarding Sr. Analyst position at Publix Serving (Civica) in Warsaw, Poland, is a professional role focused on customer interaction, documentation, and account maintenance within financial institutions. The ideal candidate should possess 7-10 years of relevant experience, strong analytical skills, and the ability to work independently while delivering superior customer service

Job Summary

  • Responsible for customer interaction, documentation issuance, review and system setups, demonstrating high level of diligence, motivation and organizational skills.
  • Focuses on timely and accurate delivery of all account maintenance functions, as well as delivering superior customer service and resolution of customer issues.
  • Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.

Matching Summary

Match Score: 85

The Client Onboarding Sr. Analyst position at Publix Serving (Civica) in Warsaw, Poland, is a professional role focused on customer interaction, documentation, and account maintenance within financial institutions. The ideal candidate should possess 7-10 years of relevant experience, strong analytical skills, and the ability to work independently while delivering superior customer service.

Salary

Base: 165 020,00 zł - 280 980,00 zł; Bonus/Equity: discretionary annual performance bonus; Benefits: Competitive salary, flexible working hours, home office, private healthcare, pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme, discounts on Citi Handlowy products

Skills & Requirements

Must-have

  • Client interaction and documentation issuance
  • Timely and accurate account maintenance
  • Superior customer service and issue resolution
  • Compliance with internal processes and regulations
  • Managing cross-functional relationships
  • Analytical thinking and data analysis tools

Nice-to-have

  • Innovative solutions for clients
  • Strong culture of risk and controls
  • Diplomacy in exchanging sensitive information

Key Requirements

  • 7-10 years of experience
  • Proficient knowledge of English
  • Bachelor’s/University degree or equivalent experience
  • Proficient in Microsoft Office Applications

Work Rights

Not specified

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