The role focuses on managing outsourced solutions to help clients streamline operations, reduce costs, and improve efficiency through key process management
Job Summary
The role focuses on managing outsourced solutions to help clients streamline operations, reduce costs, and improve efficiency through key process management.
Key responsibilities include maintaining configuration data integrity in the CMDB, leading change cadences, and driving root cause analysis to prevent incident recurrence.
Candidates must be comfortable navigating ambiguity, using critical thinking to solve complex problems, and upholding professional standards while delivering high-quality services.
Matching Summary
The role focuses on managing outsourced solutions to help clients streamline operations, reduce costs, and improve efficiency through key process management.
Skills & Requirements
Must-have
Configuration Management Database (CMDB)
Change and Release Management
Problem Management and Root Cause Analysis
Service Level Agreement (SLA) compliance
ITIL framework knowledge
SAP system exposure
Nice-to-have
Matrix management leadership skills
Continuous improvement mindset
Cross-functional collaboration abilities
Agile release train experience
Client relationship building
Key Requirements
Experience with CMDB management and data integrity
Knowledge of ITIL framework processes
Background in SAP systems and governance
Proven track record in Change and Release Management