Customer Experience Specialist

AIA

Philippines
Not specified
Real time customer satisfaction survey management
Customer journey mapping maintenance
Root cause analysis of feedback data
AIA is seeking a Customer Experience Specialist to enhance customer satisfaction and loyalty through effective feedback management and continuous improvement initiatives. The role involves collaborating with various stakeholders to analyze customer feedback and implement strategies that align with AIA's mission of promoting healthier lives

Job Summary

  • This position is responsible for driving AIA Philippines' customer feedback management system and delivering experience improvements across the enterprise.
  • You will own and manage real-time customer satisfaction surveys while establishing a listen-learn-act framework for continuous improvement.
  • The role requires collaborating with various stakeholders to design action plans that elevate customer satisfaction and loyalty.

Matching Summary

Match Score: 85

AIA is seeking a Customer Experience Specialist to enhance customer satisfaction and loyalty through effective feedback management and continuous improvement initiatives. The role involves collaborating with various stakeholders to analyze customer feedback and implement strategies that align with AIA's mission of promoting healthier lives.

Skills & Requirements

Must-have

  • Real time Customer Satisfaction survey management
  • Customer journey mapping maintenance
  • Root cause analysis of feedback data
  • Stakeholder collaboration for action plans
  • Service recovery process implementation

Nice-to-have

  • Human-Centered Design methodology experience
  • Internal campaign development skills
  • Cross-functional partnership abilities
  • Continuous improvement framework knowledge

Key Requirements

  • Experience managing customer feedback systems
  • Ability to facilitate deep-dive analytics
  • Knowledge of service recovery processes

Work Rights

Not specified

Tailored Resume

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