Experience handling tac and technical documentation
Coding and development for general automation
The Technical Account Specialist acts as the client's trusted advisor to deliver the ultimate client experience through high-quality technical service
Job Summary
The Technical Account Specialist acts as the client's trusted advisor to deliver the ultimate client experience through high-quality technical service.
This role is responsible for strengthening client relationships, improving mean-time-to-repair, and identifying opportunities to upsell based on technical insights.
Candidates must have seasoned experience in a global IT organization with demonstrated skills in coding for automation and managing complex technical environments.
Matching Summary
The Technical Account Specialist acts as the client's trusted advisor to deliver the ultimate client experience through high-quality technical service.
Skills & Requirements
Must-have
Seasoned diagnosis and troubleshooting experience
Experience handling TAC and technical documentation
Coding and development for general automation
Knowledge of management agent and redundancy concepts
Remote console architecture expertise
Nice-to-have
Strong interpersonal and stakeholder relationship skills
Passion for exceeding client expectations
Ability to work in a pressurized environment
Active listening and paraphrasing techniques
Avid learner of new technologies
Key Requirements
Bachelor's degree in Information Technology or related field
ITIL certification highly desirable
Seasoned experience in Technical Account Manager role within global IT
Demonstrated experience in coding/development for general automation