Technical Support Engineer - 2, Platform And Applications

Twilio

India
Not specified; not specified; competitive pyy + be...
Remote
2-4 years technical support experience
Javascript python or java scripting skills
Rest api and http protocol troubleshooting
This role supports customers using the Twilio platform as a subject matter expert for APIs and SDKs

Job Summary

  • This role supports customers using the Twilio platform as a subject matter expert for APIs and SDKs.
  • The position requires resolving complex requests across phone, email, chat, and live support channels while identifying upsell opportunities.
  • Twilio offers competitive pay, generous time off, parental leave, healthcare, and a retirement savings program.

Matching Summary

This role supports customers using the Twilio platform as a subject matter expert for APIs and SDKs.

Salary

Not specified; Not specified; Competitive pay and benefits offered

Skills & Requirements

Must-have

  • 2-4 years technical support experience
  • JavaScript Python or Java scripting skills
  • REST API and HTTP protocol troubleshooting
  • VoIP SIP WebRTC networking knowledge
  • Fluency in English verbal and writing
  • Availability for non-standard shifts

Nice-to-have

  • Bachelor's degree or equivalent certifications
  • Escalation management and de-escalation skills
  • Strong problem-solving and critical thinking
  • Mentoring team members in best practices
  • Experience with AI tools and automations

Key Requirements

  • 2-4 years of experience
  • Fluency in English
  • Shift and on-call availability

Work Rights

Not specified

Tailored Resume

Cover Letter