The role supports the Branch Head in overseeing branch operations and ensuring high-quality service delivery while operationalizing digital adoption
Job Summary
The role supports the Branch Head in overseeing branch operations and ensuring high-quality service delivery while operationalizing digital adoption.
The specialist is responsible for upskilling staff as New Business Ambassadors and Healthcare Ambassadors through centrally managed training and proactive self-learning.
The position requires promoting ESG principles by advocating for digital solutions such as paperless processes and financial literacy programs.
Matching Summary
The role supports the Branch Head in overseeing branch operations and ensuring high-quality service delivery while operationalizing digital adoption.
Skills & Requirements
Must-have
Bachelor's degree required
Minimum 3 years supervisory experience
Service industry experience preferred
Strong analytical and problem-solving skills
Effective complaint management capabilities
Nice-to-have
Passion for excellent customer service
Adaptive to fast changing environment
Pleasant, patient and friendly attitude
High integrity and work ethics
Experience in insurance or healthcare sectors
Key Requirements
Bachelor's degree in any discipline
Minimum 3 years working experience in supervisory roles