Service Manager

Trek Bicycle

Centerville, , US
Service center operations management
Staffing and workflow accountability
Customer service and hospitality
Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth

Job Summary

  • Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth.
  • As Service Manager, you will lead your store’s Service Center, manage workflow, staffing, and KPIs to ensure the best customer experience while integrating sales and service.
  • Trek offers competitive health care, 401(k) with match, employee stock ownership, tuition reimbursement, paid maternity leave, and employee discounts.

Matching Summary

Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth.

Skills & Requirements

Must-have

  • Service center operations management
  • Staffing and workflow accountability
  • Customer service and hospitality
  • Service cost management
  • Work order communication
  • Bicycle service center experience

Nice-to-have

  • Leadership and team development
  • Proactive industry knowledge
  • Effective planning skills
  • Positive and motivated attitude
  • Continuous learning mindset

Key Requirements

  • 3+ years bicycle service center experience
  • Ability to train and develop employees
  • Willingness to attend Trek Service classes
  • Commitment to customer experience

Work Rights

Not specified

Tailored Resume

Cover Letter