Client Relationship Team Manager

Covetrus Software Services

Brisbane, Australia
On-site
Leading and mentoring customer-facing teams
Proactive account management
Outbound promotional engagement
Responsible for leading a high performing team delivering exceptional customer service, proactive account management, and outbound promotional engagement across a defined territory of veterinary clinics

Job Summary

  • Responsible for leading a high performing team delivering exceptional customer service, proactive account management, and outbound promotional engagement across a defined territory of veterinary clinics.
  • Oversee an assigned territory of veterinary clinics by building relationships with key contacts to support retention and partnership longevity while monitoring account performance and identifying opportunities for growth.
  • Covetrus offers a family-friendly culture, respectful workplace, and a suite of benefits including product discounts, health and wellbeing resources, and additional leave benefits.

Matching Summary

Responsible for leading a high performing team delivering exceptional customer service, proactive account management, and outbound promotional engagement across a defined territory of veterinary clinics.

Skills & Requirements

Must-have

  • Leading and mentoring customer-facing teams
  • Proactive account management
  • Outbound promotional engagement
  • CRM and data discipline
  • Cross-functional team collaboration

Nice-to-have

  • Experience building a team
  • Animal health industry experience
  • High SKU environment experience

Key Requirements

  • Demonstrated leadership and coaching experience
  • Experience using CRM systems (e.g. Salesforce)
  • Strong knowledge of outbound promotions
  • Superior analysis and data interpretation skills

Work Rights

Not specified

Tailored Resume

Cover Letter