Support Quality & Training Officer

Wavemm1

Banjul, The Gambia
Competitive salaries calculated using a transpyren...
On-site
Develop customer support training materials
Monitor and evaluate inbound calls
Ensure adherence to quality standards
Wavemm1 is seeking a Support Quality & Training Officer in Banjul, The Gambia, to enhance their customer support team as they strive to make Africa the first cashless continent. The ideal candidate should have experience in customer support and training, with a focus on delivering exceptional customer experiences

Job Summary

  • Develop customer support training materials like digital presentations, manuals, and instructional videos.
  • Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.
  • We offer generous health insurance for yourself and your dependents.

Matching Summary

Match Score: 85

Wavemm1 is seeking a Support Quality & Training Officer in Banjul, The Gambia, to enhance their customer support team as they strive to make Africa the first cashless continent. The ideal candidate should have experience in customer support and training, with a focus on delivering exceptional customer experiences.

Salary

Competitive salaries calculated using a transparent formula; Bonuses awarded to strong performers; Generous health insurance, parental leave, gym subsidies, airtime reimbursement, free food

Skills & Requirements

Must-have

  • Develop customer support training materials
  • Monitor and evaluate inbound calls
  • Ensure adherence to quality standards
  • Conduct training sessions for new and experienced employees
  • Proficiency with performance management software

Nice-to-have

  • Obsessed with world-class customer experience
  • Client-oriented with strong interpersonal skills
  • Diplomatic speaker
  • Teamwork spirit
  • Available every day of the week if necessary

Key Requirements

  • Fluency in local languages and English
  • At least 1 year of experience as a Customer Support Representative
  • 1 year of experience as a Quality and/or Training Officer
  • Work authorization in The Gambia is required

Work Rights

Work authorization in The Gambia required

Tailored Resume

Cover Letter