Call Centre - Customer Service Advisor

Bupa Group

Salford Quays, United Kingdom
Base: £26,700; potential increase: up to £31,250 i...
Hybrid
Confident declining treatment requests with empathy
Navigating multiple systems while on live calls
Following financial conduct authority regulations
You will serve as the friendly voice helping customers understand their health insurance coverage and guiding them through complex processes

Job Summary

  • You will serve as the friendly voice helping customers understand their health insurance coverage and guiding them through complex processes.
  • The role requires confidently declining treatment requests that are not covered by policy while maintaining empathy and care.
  • Employees receive comprehensive benefits including 33 days of holiday, a £350 healthcare allowance, and access to early wage access.

Matching Summary

You will serve as the friendly voice helping customers understand their health insurance coverage and guiding them through complex processes.

Salary

Base: £26,700; Potential increase: Up to £31,250 in 18 months; Benefits: 33 days holiday, £350 healthcare allowance, pension options

Skills & Requirements

Must-have

  • Confident declining treatment requests with empathy
  • Navigating multiple systems while on live calls
  • Following Financial Conduct Authority regulations
  • Working rotating shifts including Saturdays
  • Wearing headset for live audio communication

Nice-to-have

  • Highly organized and resilient personality
  • Attentive listening skills
  • Adaptable to changing policies
  • Team collaboration mindset
  • Comfortable in busy office environment

Key Requirements

  • Must have right to work in UK (No visa sponsorship)
  • Ability to use PC without screen reader assistance
  • Completion of mandatory training period before hybrid work

Work Rights

Must have right to work in UK

Tailored Resume

Cover Letter