Analista De Nps (voz Del Cliente) (ciudad De México, Cuauhtémoc)

BBVA

Ciudad de México, Mexico
Nps reporting and analysis
Quantitative and qualitative data analysis
Financial operations knowledge
BBVA is a global company with over 160 years of history, serving over 80 million clients across more than 25 countries

Job Summary

  • BBVA is a global company with over 160 years of history, serving over 80 million clients across more than 25 countries.
  • The Analista de NPS (Voz del Cliente) role is key to achieving goals by analyzing customer feedback and identifying improvement opportunities.
  • BBVA actively supports diversity, inclusion, and equal opportunities, fostering a collaborative and inclusive work environment.

Matching Summary

BBVA is a global company with over 160 years of history, serving over 80 million clients across more than 25 countries.

Skills & Requirements

Must-have

  • NPS reporting and analysis
  • Quantitative and qualitative data analysis
  • Financial operations knowledge
  • Advanced Excel and PowerPoint
  • AI tools proficiency
  • Database management

Nice-to-have

  • Customer Experience fundamentals
  • Clear and actionable dashboards
  • Continuous learning mindset
  • Strategic vision
  • Effective communication and persuasion

Key Requirements

  • Licenciatura degree
  • Proficiency in Office Excel
  • Experience with AI tools
  • Knowledge of data models and mining

Work Rights

Not specified

Tailored Resume

Cover Letter