On-site for the first 6 months; hybrid thereafter (3 days onsite / 2 days wfh)
Lead p1/p2 incident bridges
Executive-level communication
Itil-based incident management
Sky (Comcast) is seeking an Incident Manager for their Unified Communications team in Pasig City, Philippines. The role focuses on managing critical service incidents during night shifts, requiring strong technical expertise, excellent communication skills, and the ability to collaborate effectively under pressure
Job Summary
The UC Incident Manager is the primary lead for restoring critical services during major outages and high-priority service interruptions.
You are responsible for the end-to-end management of the incident lifecycle, ensuring that high-value enterprise accounts receive rapid restoration, transparent communication, and comprehensive post-incident analysis.
Lead the 'technical bridge' for P1/P2 incidents, coordinating between engineers, vendors, and stakeholders to drive service restoration through strong cross-functional collaboration.
Matching Summary
Match Score: 85
Sky (Comcast) is seeking an Incident Manager for their Unified Communications team in Pasig City, Philippines. The role focuses on managing critical service incidents during night shifts, requiring strong technical expertise, excellent communication skills, and the ability to collaborate effectively under pressure.
Skills & Requirements
Must-have
Lead P1/P2 incident bridges
Executive-level communication
ITIL-based incident management
UCaaS and Network troubleshooting
Proficiency in ticketing systems
Nice-to-have
Cross-functional collaboration
Data-driven process improvement
Customer-facing support excellence
Key Requirements
1 to 3 years of direct experience in Incident Management
Bachelor's Degree
2-5 Years Relevant Work Experience
Able to work nights, weekends, and variable schedules/overtime
On-site work setup for the first 6 months, then hybrid