Customer Service Manager

Unilever

Colombo, Sri Lanka
5 years of customer service experience
Strong understanding of fmcg supply chain
Experience with sap and power bi
The Customer Service Manager is responsible for leading end-to-end Customer Service operations

Job Summary

  • The Customer Service Manager is responsible for leading end-to-end Customer Service operations.
  • This role ensures exceptional customer experience while driving operational excellence.
  • Unilever is committed to equity, inclusion, and diversity in the workplace.

Matching Summary

The Customer Service Manager is responsible for leading end-to-end Customer Service operations.

Skills & Requirements

Must-have

  • 5 years of Customer Service experience
  • Strong understanding of FMCG Supply Chain
  • Experience with SAP and Power BI

Nice-to-have

  • Customer-centric mindset
  • Strong analytical skills
  • Ability to lead cross-functional teams

Key Requirements

  • Bachelor's degree in engineering or business management
  • Minimum 5 years of experience in Customer Service
  • Prior experience in FMCG preferred

Work Rights

Not specified

Tailored Resume

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