Senior Knowledge Management Analyst

DraftKings

Boston, MA, US
Base: $75,400.00 - $94,300.00 usd; bonus/equity: +...
4+ years knowledge management experience
Servicenow human resources service delivery
Taxonomy and metadata framework design
This role leads the transformation of People knowledge into a scalable, AI-powered experience that works as hard as the teams do

Job Summary

  • This role leads the transformation of People knowledge into a scalable, AI-powered experience that works as hard as the teams do.
  • You will design and maintain taxonomy, tagging, and metadata frameworks to enable intelligent search, routing, and AI retrieval.
  • The position offers a competitive base salary range of $75,400.00 to $94,300.00 USD plus bonus, equity, and benefits.

Matching Summary

This role leads the transformation of People knowledge into a scalable, AI-powered experience that works as hard as the teams do.

Salary

Base: $75,400.00 - $94,300.00 USD; Bonus/Equity: Plus bonus and equity; Benefits: As applicable

Skills & Requirements

Must-have

  • 4+ years Knowledge Management experience
  • ServiceNow Human Resources Service Delivery
  • Taxonomy and metadata framework design
  • AI-powered chatbot and search platform experience
  • Content structuring for AI ingestion

Nice-to-have

  • Systems-thinking mindset
  • Strong written communication skills
  • Cross-functional stakeholder influence
  • Process optimization expertise

Key Requirements

  • At least 4 years of experience in Knowledge Management or HR Operations
  • Experience with ServiceNow Human Resources Service Delivery tools
  • Proven ability to translate analytics into actionable improvements

Work Rights

Not specified

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