Manager, Client Success (csm)

Fidelity National Information Services

Not specified; competitive salary + benefits offer...
Not specified
8-12 years customer success experience
Financial technology industry knowledge
Enterprise client relationship management
Fidelity National Information Services is seeking a Manager of Client Success to oversee a portfolio of strategic accounts while leading a team of Client Success Managers. This role emphasizes enhancing client relationships, driving retention, and leading team performance within the fintech industry

Job Summary

  • The Client Success Manager is responsible for directly managing a book of strategic accounts while leading and developing a team of Client Success Managers.
  • This role drives client value, retention, and growth by blending strategic leadership with hands-on execution to ensure best practices are modeled.
  • FIS offers a career to shape the future of fintech with always-on learning, development opportunities, and a collaborative work environment.

Matching Summary

Match Score: 85

Fidelity National Information Services is seeking a Manager of Client Success to oversee a portfolio of strategic accounts while leading a team of Client Success Managers. This role emphasizes enhancing client relationships, driving retention, and leading team performance within the fintech industry.

Salary

Not specified; Competitive salary and benefits offered

Skills & Requirements

Must-have

  • 8-12 years customer success experience
  • Financial technology industry knowledge
  • Enterprise client relationship management
  • Team leadership and coaching skills
  • CRM and client health metrics usage

Nice-to-have

  • MBA or advanced degree preferred
  • Strong commercial acumen
  • Data-driven mindset
  • Executive-level communication skills
  • Inclusive and diverse work environment

Key Requirements

  • Bachelor's degree required
  • 8-12+ years in customer success or account management
  • Prior people-management experience
  • Knowledge of financial technology products and trends

Work Rights

Not specified

Tailored Resume

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