As the Community Experience Manager, you will serve as the strategic lead for our most valued properties, responsible for the entire lifecycle from onboarding to retention
Job Summary
As the Community Experience Manager, you will serve as the strategic lead for our most valued properties, responsible for the entire lifecycle from onboarding to retention.
This role requires a blend of independent judgment, cross-functional collaboration, and a "can-do" attitude to implement and oversee the launch process and team activities.
We are committed to creating a more diverse and inclusive world of belonging, where all colleagues can bring their best selves to work.
Matching Summary
As the Community Experience Manager, you will serve as the strategic lead for our most valued properties, responsible for the entire lifecycle from onboarding to retention.
Skills & Requirements
Must-have
Stakeholder Relationship Management
Customer Experience Oversight
Team Management & Development
Project Leadership & Technical Implementation
Data Lifecycle Management
Revenue Assurance
Nice-to-have
Genuine connections
Agile and dedicated
Evolving, dynamic, and ambitious
Can-do attitude
Key Requirements
5+ years of related experience
Experience in managing Community Association relationships
Telecommunications hardware and fiber-to-the-home (FTTH) infrastructure expertise