Customer Success Manager - Enterprise

GWI

New York City, United States
Base: $85,000 - $100,000; bonus/equity: commission...
Hybrid (3 days/week in the office)
Strong interpersonal relationship building skills
High attention to detail analytical skills
Ability to present data stories confidently
GWI is seeking a Customer Success Manager for their Enterprise sector in New York City, responsible for fostering relationships with clients, ensuring they achieve desired outcomes, and driving product adoption. The role emphasizes strong interpersonal skills, analytical abilities, and a customer-focused mindset, along with a commitment to the company's values of thinking big, asking why, and showing respect

Job Summary

  • The role involves owning a portfolio of Enterprise clients to help them realize value and support growth through proactive relationship building.
  • Employees will create success plans to drive adoption, interpret usage reports, and collaborate with account managers to mitigate risks.
  • The company offers a comprehensive benefits package including top-tier health cover, 401(k) matching, and flexible work arrangements.

Matching Summary

Match Score: 85

GWI is seeking a Customer Success Manager for their Enterprise sector in New York City, responsible for fostering relationships with clients, ensuring they achieve desired outcomes, and driving product adoption. The role emphasizes strong interpersonal skills, analytical abilities, and a customer-focused mindset, along with a commitment to the company's values of thinking big, asking why, and showing respect.

Salary

Base: $85,000 - $100,000; Bonus/Equity: Commission included; Benefits: 401(k) matching, health cover, dental & vision

Skills & Requirements

Must-have

  • Strong interpersonal relationship building skills
  • High attention to detail analytical skills
  • Ability to present data stories confidently
  • Experience managing enterprise client accounts
  • Proactive mindset for driving customer adoption

Nice-to-have

  • Innovative ideas to inspire customer engagement
  • Natural ability to switch between different roles
  • Passion for building trust with customers
  • Curious-minded approach to finding better ways
  • Commitment to diversity and inclusion values

Key Requirements

  • Strong analytical skills with high attention to detail
  • Demonstrated experience in customer success or account management
  • Ability to work autonomously and manage competing deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter