Customer Renewals Advisor

Hastings Insurance Services Ltd

Leicester, United Kingdom
Base: £26,230 rising to £26,550 after training; bo...
Hybrid
Active listening skills
Verbal and written communication
Customer experience delivery
Join our Renewals team and be the first point of contact for our customers during their renewal with us

Job Summary

  • Join our Renewals team and be the first point of contact for our customers during their renewal with us.
  • The first 8 weeks focus on core learning, followed by continued in‑office support through to week 12 as you build confidence and embed your skills.
  • As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need.

Matching Summary

Join our Renewals team and be the first point of contact for our customers during their renewal with us.

Salary

Base: £26,230 rising to £26,550 after training; Bonus/Equity: Up to 5% annual discretionary Bonus; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • active listening skills
  • verbal and written communication
  • customer experience delivery
  • fact finding and understanding changes
  • offering suitable products and price
  • navigating in-house software systems

Nice-to-have

  • resilience and persuasiveness
  • self-motivated and polite
  • problem-solving skills
  • overcoming customer objections
  • driving positive resolution

Key Requirements

  • Transferable skills
  • Experience delivering quality customer outcomes
  • Computer skills required

Work Rights

Not specified

Tailored Resume

Cover Letter